I recently ordered 3 kg of Rechet pasta. Unfortunately, when I received the order, I found that all three bags had developed a significant amount of mold and were no longer suitable for consumption.
At the time of placing the order, I was not aware of the store’s policy regarding frozen goods and shipping. Had I known that there was a risk of the product arriving in this condition, particularly during the current warm weather, I would not have placed the order for these items.
Since all three bags arrived spoiled and cannot be consumed, I kindly request a refund for the Rechet pasta. I would sincerely appreciate your understanding and assistance in resolving this matter.
Thank you for your time and consideration. I look forward to hearing from you.